Changing a user's account.

Just been briefing a colleague on our Moodle system, I find it's helpful to talk things through with someone because you think of things you otherwise wouldn't.  He said, for example, one of the biggest problems we're going to have when the system goes live will be users forgetting their password and ringing us to tell them what it is.

Because we're letting people register themselves, I don't know what each user's individual passwords are and I haven't yet found a way to display them on Moodle.  What I can do, however, is change their password for them.

Moodle has an option for users who have forgotten their passwords to have a new one set and emailed to them.  The one it sends is a randomly set mixture of letters, numbers and non alphanumeric characters which I can guarantee my users will not change straight away when they log back in and then forget and never be able to log in ever again.

So I need to make sure everyone is the office who is likely to get a use who can't remember their password knows how to change a password for them.

Firstly go to Settings > Site Administration > Users > Accounts > Browse list of Users.  Find the user in question, you can use the search filter at the top to search for their name.  Click the Edit on their row.  There you'll see a New Password box.  Enter the new password and update the profile.

Oh, and, make sure you tell the user what their new password is.