Automated Emails

One of the current problems I'm having is trying the customise the automated emails Moodle sends.  The company has a visual style and wants emails to be in Arial, size 10, dark blue and preferably with a promotional signature that changes every couple of months.  On top of that I would like all emails to display some thing like Portal Admin in the from box and have my email in the 'if you need any help' link.

Under Site Administration > Server > Email there is an option for Support Name, Support Email and Support Page.  These options are for so-called 'help emails' which includes the initial emails new users get when they sign up for an account on your Moodle site and should also include any emails about passwords.  In the Support Name I put (Company Name) Portal Admin as this will be the first email users get and having my name show up on their email won't mean anything to them.  I used my email for the support email and left the Support Page blank as I haven't set one up yet.  Eventually I intend to have an FAQ page that I will put in here.

So that's the help emails sorted but when I tested it the emails received still had the IT man's name and email.  Given his lack of customer service skills I thought perhaps his was not the best email to give users.  The only way I could find to fix this was to remove him as admin (Site Administration > Advanced Features > Users > Site Administrators) so I was the only admin listed.  I then changed the last name on my profile to include the suffix (Admin) so users know who I am.

The only drawback with this method is that I have removed admin privileges from the IT man and when I re-add him as an admin he gets put above me in the list as does anyone else I try to make admin.  When I use a test account to enroll on a course no email comes at all. 

I have a post on the Moodle forums begging for any help.

I've searched EVERYWHERE for a way to add HTML to emails.  There is an option for users to receive plain text or 'Fancy HTML' versions of emails so there must be a way to put fancy HTML in emails.  The closest I can find to an answer is editing the PHP, which I am hesitant to do because I don't know PHP but will ask the IT man.  There's also a mention of automated emails using the servers email settings so I'll ask IT Man about that as well.